At Sufajo Gifts Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please follow the guidelines below:
Returns
Returns are accepted within 14 days of receiving your order.
Items must be unused, in original packaging, and in the same condition as delivered.
To initiate a return, contact us via WhatsApp, email, or contact form with your order number and reason for return.
Exchanges
Exchanges can be requested within 14 days of delivery.
Exchanges are subject to product availability.
Contact us with your order details to arrange an exchange.
Non-Returnable Items
For hygiene reasons, opened perfumes, skincare, and personal care items cannot be returned.
Sale or clearance items may not be eligible for returns or exchanges.
Refunds
Refunds will be processed within 5–7 business days after receiving the returned item.
Refunds will be issued via the original payment method.
Shipping Costs
Customers are responsible for return shipping unless the product is damaged or defective.
We recommend using a tracked service for safe returns.
Damaged or Defective Items
Please contact us immediately if your order arrives damaged or defective.
We will arrange a replacement or full refund at no additional cost.
